Refund & Returns Policy
Before You Buy — What You Should Know
📌 Important Before Purchase
✔ 100% natural and safe
✔ Designed to stimulate play and activity
⚠️ Not all cats respond to catnip
Around 70–80% of cats react — this is genetic, not a product issue
- Kittens under 6 months usually don’t respond
- Some adult or senior cats may have weaker reactions
- Effects usually appear within seconds and last 5–10 minutes
💡 Best use: sprinkle a small amount on toys or scratching areas
Refund & Returns Policy
✔ Real satisfaction guarantee — not open for abuse
At Pure Cat Mint™, we care about your experience. Every refund or replacement request is reviewed carefully to ensure fairness for all customers.
Eligible Cases
- Product arrived damaged (with clear proof)
- Incorrect or missing items
- No reaction after proper use (case-by-case review)
⚠️ Requirements
- Contact us within 48 hours of delivery
- Provide photo or video proof if requested
- Product must not be fully consumed
- Product must be used correctly at least once
📌 Lack of reaction alone does not automatically qualify as a defect (genetic factor)
❌ Non-Eligible Cases
- Fully used product
- Repeated refund requests from the same customer
- Failure to respond to delivery attempts
- Incorrect shipping information
- Requests without proof
🚫 Abuse of the policy may result in blocking future orders
Shipping Policy
- Orders before 3 PM ship same day
- Failed delivery = re-shipping fees may apply
- Shipping fees are non-refundable unless the issue is our fault
How to Request a Refund or Replacement
- Send your order number and issue details
- Our team responds within 24 hours
- If approved:
- Replacement
- Or refund (partial or full depending on case)
Need Help?
WhatsApp: +201225105629
Email: [email protected]
