Overview

At Pure Cat Mint™, we genuinely care about your satisfaction and your cat’s wellbeing. If there’s an issue with your order — like damage, a missing item, or no visible response from your cat — we’re here to help.

When Are Returns or Refunds Accepted?

• The product arrived torn, unsealed, or damaged in transit.
• Your order was incomplete or incorrect.
• Your cat showed no reaction despite correct usage.
• You contacted us within 3 days of receiving the order.

Important Notes

• We do not refund for change of mind or unused items without valid reason.
• The original resealable pouch must be available.
• Shipping fees are non-refundable, unless the issue was our fault.

Order & Delivery Terms

• Orders placed before 3 p.m. Cairo time ship the same business day.
• Orders after this time or on holidays ship the next working day.
• Please ensure your name, address, and phone number are accurate to avoid delays.
• If delivery fails due to incorrect info or no response to the courier, re-delivery costs may apply.

How to Request a Refund or Replacement

1. Email [email protected] with your order number, issue, and whether you prefer a replacement or refund.
2. We’ll respond within 24 hours and may ask for photos of the product or packaging.
3. In eligible cases, a refund will be issued to your original payment method, or a replacement will be shipped within 2 business days.

Need Help?

Our support team is available 7 days a week.
WhatsApp: +20 100 123 4567  |  Email: [email protected]