Refund & Returns Policy
Before You Buy โ What You Should Know
๐ Important Before Purchase
โ 100% natural and safe
โ Designed to stimulate play and activity
โ ๏ธ Not all cats respond to catnip
Around 70โ80% of cats react โ this is genetic, not a product issue
- Kittens under 6 months usually donโt respond
- Some adult or senior cats may have weaker reactions
- Effects usually appear within seconds and last 5โ10 minutes
๐ก Best use: sprinkle a small amount on toys or scratching areas
Refund & Returns Policy
โ Real satisfaction guarantee โ not open for abuse
At Pure Cat Mintโข, we care about your experience. Every refund or replacement request is reviewed carefully to ensure fairness for all customers.
Eligible Cases
- Product arrived damaged (with clear proof)
- Incorrect or missing items
- No reaction after proper use (case-by-case review)
โ ๏ธ Requirements
- Contact us within 48 hours of delivery
- Provide photo or video proof if requested
- Product must not be fully consumed
- Product must be used correctly at least once
๐ Lack of reaction alone does not automatically qualify as a defect (genetic factor)
โ Non-Eligible Cases
- Fully used product
- Repeated refund requests from the same customer
- Failure to respond to delivery attempts
- Incorrect shipping information
- Requests without proof
๐ซ Abuse of the policy may result in blocking future orders
Shipping Policy
- Orders before 3 PM ship same day
- Failed delivery = re-shipping fees may apply
- Shipping fees are non-refundable unless the issue is our fault
How to Request a Refund or Replacement
- Send your order number and issue details
- Our team responds within 24 hours
- If approved:
- Replacement
- Or refund (partial or full depending on case)
Need Help?
WhatsApp: +201225105629
Email: [email protected]
